RADIO SILENCE: Ontario Co. 911 uses back-up system Friday, as primary radio system experiences glitch

It was radio silence that lasted roughly 90 minutes.

According to the Ontario County Sheriff’s Office they received reports from police units that were on patrol that their mobile and portable radios were not working correctly Friday morning.

The call came in around 7:30 am.

At that time, the Sheriff’s Department moved to their back-up operational plan, which was implemented without issue.

Stephen DeChick, Chief Communications Officer for the Ontario County Sheriff’s Office noted in a press release that all county fire department and ambulance companies were notified of the issue and responded to their stations to stand-by.

DeChick noted that the issue was likely technical, as the cause is believed to have been a software or equipment issue. The Department is continuing an investigation into the matter.

The outage was limited to two-way radio communication only and lasted approximately 90 minutes.

The Ontario County Sheriff’s Office 911 Center is back up and running on their primary system. However, DeChick noted the importance of the back-up protocols, which exist to ensure that unforeseen circumstances — like this one — can dealt with effectively.

No calls were missed during the outage.

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